Consult our doctors online with eConsult (WEB GP)
E Consult is a set of online tools that allows you to access our GPs via a completed online form. Simply click on the website and answer the questions to check which service is right for your symptoms, get immediate self-help advice, find out what other services can help you, or have a doctor call you back by the end of the next working day to offer you advice. For more information see the FAQs.
PLEASE NOTE THE RESPONSE TIME FOR E-CONSULT IS 2 WORKING DAYS - PLEASE DO NOT CONTACT THE SURGERY TO CHASE YOUR RESPONSE BEFORE THIS TIME.
WE NEED TO HEAR YOUR VIEWS. AFTER SUBMITTING AN E-CONSULT REQUEST YOU WILL HAVE THE OPTION TO TAKE PART IN A SURVEY. PLEASE TAKE THE TIME TO COMPLETE THIS IN ORDER TO HELP IMPROVE THIS SERVICE.
Please Note: This service is intended for our patients who are in the UK at the time of using e-Consult – and not those who are overseas for any reason. The practice regrets that it cannot offer telephone or email consultations to patients who are outside of the UK, and for legal reasons we are not in a position to deal with any clinical issues involving patients who are abroad. If you are travelling abroad, you should ensure that you have adequate medical/travel insurance. In the event that you require medical assistance, you should seek a local service and inform your insurance company as appropriate.
On return from your travels, please do not hesitate to contact the surgery if you need further assistance and bring any relevant medical information relating to the episode with you.
If you’re travelling in Europe, apply for a free European Health Insurance Card (EHIC) which may give you access to reduced cost medical treatment in Europe. For more general information about healthcare abroad, go to the NHS Choices website (www.nhs.uk ) and search for ‘healthcare abroad.’
Have you signed up for GP Online Services? Sign up and you’ll be able to:
- View parts of your GP medical record, including information about medication, allergies, vaccinations, previous illnesses and test results.
- View clinical correspondence such as hospital discharge summaries, outpatient and referral letters.
- Order repeat prescriptions
The service is free – contact the Practice if you’d like more details.
2019/20 FLU CLINICS - SEE NEWS
Flu Season is here – As with last year, we have been asked to give different vaccinations to patients under 65 who are in an “at risk” group and patients over 65 years old. This is a result of clinical trials testing the impact of each vaccine in different age groups.
Due to the World Health Organisation (WHO) taking a decision to delay the selection of strains to be included by one month there has been an effect on the manufacturing and delivery times for the vaccine for patients under 65 in an at risk group. Deliveries are expected during October and November so clinics will be arranged accordingly and we will update you when they are available to be booked.
Please note that patients with asthma are only entitled to a flu injection on the NHS if they have been prescribed a preventer inhaler. In the past you may have been given a flu injection even if you do not use a preventer inhaler but this year, to ensure the vaccines go to the patients with the greatest need, reception staff will check this before booking an appointment.
For patients who are aged over 65, we can confirm that clinics are being held on the following dates initially:
Wednesday 4th September - afternoon
Saturday 7th September - morning
Saturday 21st September - morning
Friday 27th September – morning, in conjunction with our cake sale for Macmillan.
Further clinics will be arranged as and when needed. For more information on eligibility of under 65s and children's vaccines please click on the link: 2019/20 FLU VACCINATION CLINICS
PRIMARY CARE NETWORKS COMMUNICATION - SEE NEWS
From 1 July 2019, all GP practices - including ours - will start to work together in ‘Primary Care Networks’ (PCNs), to share expertise and resources over wider geographical area. Please click on the link below for further information.
IMPORTANT CHANGES TO YOUR INHALER PRESCRIPTION - SEE NEWS
To ensure safe clinical management of your respiratory condition/asthma, in line with current local and national guidance, changes are being made to your prescription for reliever inhales Usually blue inhalers, such as salbutamol/ventolin.
Requests will NO longer be on repeat issue.
An acute request will be issued for one inhaler ONLY up to 4 requests/year. This will allow us to monitor/assess your respiratory control, alongside invitation and attendance for annual review.
Current guidance states "that those regularly using short acting bronchodilators (salbutamol etc) more than 3 times/week should be prescribed regular/daily corticosteroid inhalers (which you may also be currently taking).
Corticosteroid inhalers are treatments for symptom prevention and maintenance of asthma symptoms.
If you are exceeding expected reliever requests (ie on 4th request in a year), you will be issued with a reliever inhaler and requested to make an appointment with the Asthma nurse before any further issue will be approved.
If you have any concerns, please book an appointment for a respiratory review. Further information regarding these guidelines can be found online via Asthma UK, NICE Asthma guidelines and the British Thoracic Society.
Asthma UK Helpline (Monday-Friday 9am-5pm) 0300 2225800
We are now using Chain SMS to message patients - See News Section
Chain SMS is a system which allows us to easily send text messages to patients. It means we can be much more proactive about some communications, messaging you quickly and securely, so you are not waiting around to hear from us.
Examples of how we may use it:
- Reminders or notifications (eg prescription ready)
- Responding to simple queries (eg if you had a quick question)
- Letting you know we tried to call
- Sending you advice at the end of a consultation
The practice name will always be at the bottom of the message. You won't be able to reply to them. Please help us to help you by keeping your number up to date. If you don't want us to contact you in this way please let us know.
PRESCRIBING OF OVER THE COUNTER MEDICINES IS CHANGING
SEE SERVICES - CLINICS AND SERVICES SECTION OF WEBSITE
Your GP or nurse will not generally give you a prescription for over the counter medicines for a range of minor health concerns.
Over the counter medicines are available to buy in a pharmacy or supermarket in your local community.
The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns and if your symptoms suggest it's more serious, they'll ensure you get the care you need.
Please help the NHS to use resources sensibly.
For more information please go to the Services - Clinics and Services section of this website.
YOUR BLOOD TEST SERVICES (see news)
Blood test services (phlebotomy) have always been provided for you by staff from Southern Health Foundation Trust at this surgery on a Friday morning and at various local clinics throughout the week.
From 1 April 2019 blood tests requested by us, for you, will be carried out here at the surgery by staff directly employed at the surgery. Please note that during April there will be an overlap of services and other clinics will still be available at Waterlooville during this transition period. From mid-April we anticipate offering appointments on Tuesday and Friday mornings and Wednesday afternoon. By providing the service in-house, we hope this will help us to improve our services to you by:
• Improving your access to our services.
• Making it easier to make appointments at a more convenient time.
This will help the local NHS streamline its community phlebotomy services across the area, so that all GP Practices will all be offering this service in the same way.
Patients who already have their blood taken at home will not be affected, as these services will continue. If you have any questions about the change in service our receptionists will be happy to help.
Portsmouth Hospital Trust (PHT) will continue to take your bloods at Queen Alexandra Hospital if the request is as a result of an appointment you have had at the hospital or part of the care you are under at the hospital. The hospital staff will be able to tell you the opening hours of the various sites.
MISSED APPOINTMENTS FEBRUARY 2019
TOTAL TIME WASTED IS 11 HRS 55 MINS
We continue to see an improvement in the number of missed GP appointments which in the main is due to most of our appointments now being “book on the day”. However nurse appointments are pre-bookable and as a result we are still seeing a high number of missed appointments. Our nurses offer a wide range of skills and can deal with minor illnesses which allows the GPs to concentrate on more serious conditions. Wasting these appointments increases the pressure on both the Nursing team and the GPs. Please telephone us to cancel if you can't make it we have patients who need those appointments.
NATIONAL DATA OPT-OUT - see news section
Your data matters to the NHS
The NHS is developing a new system to give patients more control over how their confidential patient information is used. The system will offer patients and the public the opportunity to make an informed choice about whether they wish their confidential patient information to be used for their individual care and treatment or also to be used for research and planning purposes.
Information about your health and care helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatments.
In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.
You can choose whether your confidential patient information is used for research and planning.
Find out more at www.nhs.uk/your-nhs-data-matters
Friends & Family - February 2019 Results
We had the following responses to the question "How likely are you to recommend our GP Practice to friends and family
if they needed similar care or treatment"?
| || || |
|Neither likely or unlikely|| 3||10%|
|Unlikely|| 0|| 0%|
|Extremely unlikely|| 2|| 6%|
|Don't know|| 1|| 3%|
| || || |
Navigating you to the best possible care - see news section
Around 140 GP staff – including ones from our practice - are at the heart of a new scheme to support you, our patients, to access the most appropriate health or social service for your needs.
Former receptionists at GP practices have undertaken a ten-hour training programme to become ‘care navigators’ – with ongoing training planned.
The initiative involves the care navigators directing patients to the right health professional and is already freeing up GPs and other healthcare professionals to spend more time with the patients who most need their help, advice and support.
Care navigators are not replacements for GPs – or practice nurses, pharmacists, or any other healthcare professional working in primary care. If a patient really needs to see a GP, then they will be able to. Care navigation simply means helping people to get to the best person and place to receive timely care.
How it works
When you contact the practice, the care navigator will ask you for a brief outline of the problem so they can identify your need, working to an approved checklist.
The care navigator will refer to information about services or clinical experts in the practice, other NHS providers and the wider care and support section and, where appropriate, they will direct you to those services – to ensure the patient gets the right care, in the right place, at the right time.
FROM OCTOBER 2017 YOU CAN USE THE NEW EXTENDED ACCESS SERVICE
See our Appointments section for full details or ask at Reception
CQC REPORT NOW AVAILABLE
See "Further Information" "Care Quality Commission" at the bottom of the website.
REPEAT PRESCRIPTION ORDERING AVAILABLE ON THIS WEBSITE
Did you know you can order repeat prescriptions via this website? Go to the Prescriptions tab, select Repeat Prescriptions and click on the link "Order your repeat prescriptions on-line". This will take you to a registration screen which once registered will allow you to access a form which is then submitted to the Practice. This option will allow patients under 16, who can't sign up for Patient Access, to order repeat prescriptions electronically. You will not be able to view your repeat medication or book appointments on-line using this method. In order to have access to all these services you will still need to sign up for Patient Access.
SIGN UP AT RECEPTION TO ORDER REPEAT PRESCIPTIONS & BOOK APPOINTMENTS VIA PATIENT ACCESS ONLINE SERVICES OR DOWNLOAD THE NHS APP IT'S FREE TO DOWNLOAD FROM THE APP STORE AND GOOGLE PLAY
Please contact the reception team who will provide you will an "Application for online access form" (or click on the link below, complete and return to the reception team). Once you have completed your application form you will need to bring it to reception along with 2 forms of id (one photo and one proof of address). Proof of id is required as you will be given a login and password which will give access to your basic patient record - the Practice needs to confirm your id to ensure the security of your data. You will then be provided with an id and password. Patient Access is not available to patients under 16 years of age.
Application for online access form
Help for when your child's unwell
Visit our News or Online Services Pages for more information
Visit the Healthier Together website for a host of great information regarding children's health. Find common childhood symptoms explained, discover who you should speak to and where to find the help you need, plus advice if you're pregnant or have a new baby.
Flu Vaccination Eligibility 2017
If you fall into any of the categories below and haven't had your flu vaccination yet and would like one please contact the surgery to book an appointment:
- Over 65
- Or under 65 but have one of the following:
a serious heart complaint
a chest complaint or breathing difficulties, including asthma, bronchitis and emphysema
serious kidney disease
lowered immunity due to disease or treatment such as steroid medication or cancer treatment
if you have had a stroke or a transient ischaemic attach (TIA)
if you have a problem with your spleen or you have had your spleen removed
serious liver disease
a neurological condition such as a multiple sclerosis (MS), cerebral palsy or learning disability.