Practice Survey Reporting

The GP Patient Survey Results 2011-12

General information on the GP Patient Survey

What is the GP Patient Survey?

The GP Patient Survey (GPPS) is part of the Government's committment to make the NHS more responsive to patients' needs. The survey asks patients about a range of issues, such as how easy or difficult it is for patients to make an appointment at their surgery, sataisfaction with opening hours, and the quality of care received from their GP and Practice Nurses.

Why do we have The GP Patient Survey?

The results of the survey will be used to allow PCTs to reward Practices that are delivering a high standard of access to their patients. This information is also available to help other patients choose which practice to register with.

The Department of Health has set some standards for how easy it should be for people to book an appointment with their Doctor. The survey measures how well GP surgeries are meeting these standards and therefore helping surgeries and Primary Care Trusts (PCTs) understand where improvements are needed.

How is it measured?

Questionnaires were sent out in early 2009 to around five and a a half million adults who are registered with a GP in England. These postal questionnaires were mailed out to patients' homes in January 2009 and reminders were sent in February and March 2009 to people who had not returned the questionnaires.

An example of the GPSS questionnaire used in January 2009 can be viewed on the 'Our Documents' page of this website.

Where can I view the most recent results of the GPPS?

To view the most recent results and reports of the GPPS from the 2011-12 survey, please click the following link: 0QL&index=0 BUTSER PRACTICE.pdf

To view previous years results, please click the following link:




For further information on the GP Patient Survey please click the following link:

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